Frequently Asked Questions

We offer three shipping options to suit your timeline and budget:

• Sea Freight (FCL/LCL): Most economical. Best for bulk orders of 1 CBM or more. We work with COSCO, MSC, Evergreen and other major carriers.
• Air Freight: 5–10 business days door-to-door. Recommended for urgent spare parts or high-value small orders.
• Express Courier (DHL/FedEx/UPS): 3–7 business days. Best for samples and small parcels under 50kg.

All shipments include full documentation: commercial invoice, packing list, bill of lading/air waybill, certificate of origin, and SGS inspection report (if requested).

Typical transit times from China:

• 🇿🇲 Zambia (Lusaka via Durban/Dar es Salaam): 28–38 days
• 🇸🇬 Singapore: 8–14 days
• 🇦🇺 Australia (Sydney/Melbourne): 18–26 days
• 🇪🇹 Ethiopia (Addis Ababa via Djibouti): 22–32 days
• 🇱🇷 Liberia (Monrovia): 25–35 days

Transit times are approximate and depend on the carrier's schedule, port congestion, and customs clearance speed in the destination country.

We are flexible with Incoterms to suit your logistics setup:

• FOB (Free on Board): We handle all costs to the origin port. You arrange and pay for the ocean freight. Most popular with experienced importers.
• CIF (Cost, Insurance & Freight): We cover ocean freight and marine insurance to the destination port. You handle local customs and delivery.
• DAP (Delivered at Place): We deliver directly to your warehouse. We manage all freight, insurance, and export customs.
• EXW (Ex Works): You collect from our factory. We prepare all export documentation.

For new clients, we typically recommend FOB or CIF for transparency and ease.

Yes, we are a China Customs-registered exporter and provide a complete set of export documents with every shipment:

✅ Commercial Invoice & Packing List
✅ Bill of Lading (Sea) / Air Waybill
✅ Certificate of Origin (CO) — Form A, ECFA, or General CO
✅ Phytosanitary / Fumigation Certificate (for wooden packing)
✅ SGS Pre-Shipment Inspection Report (on request)
✅ Product Certifications (CE, DOT, ISO, etc.)

If your destination country requires a specific document or format (e.g., PVOC for Kenya, SONCAP for Nigeria), please inform us in advance.

For CIF shipments, our cargo insurance covers transit loss and damage. For FOB shipments, we strongly recommend your freight forwarder arranges marine insurance. In case of damage:

1. Photograph and document all damage upon delivery before signing any receipt
2. Contact us within 7 days with photos and a damage report
3. We will file the insurance claim and either replace the damaged goods or issue a credit note, depending on the insurance outcome

For high-value orders, we always recommend CIF with all-risk marine insurance.

We accept the following payment methods:

• T/T (Telegraphic Transfer / Wire Transfer): Our preferred method. Fast, low fees, available worldwide.
• L/C (Letter of Credit) at Sight: Available for orders over USD 20,000. Provides strong buyer protection.
• Western Union / MoneyGram: Available for small sample orders.
• PayPal: Available for samples and orders under USD 2,000 (3.5% processing fee applies).

We do not accept cryptocurrency or personal checks.

Standard payment terms for T/T:

• New clients: 30% deposit upon order confirmation; 70% balance payment before shipment (after B/L copy or factory photos are provided).
• Repeat clients (3+ orders): Eligible for 20% deposit + 80% against B/L copy terms.
• L/C clients: 100% irrevocable L/C at sight from a reputable bank.

For sample orders, 100% payment is required in advance.

Getting a quote is quick and easy:

1. Submit an inquiry via our Contact page, WhatsApp (+86 173 1830 5222), or email (1063744757@qq.com)
2. Provide: product name/model, quantity, destination port, and any specific requirements
3. We will send you a detailed Pro-Forma Invoice (PI) within 24 business hours

The PI includes: unit price, total amount, MOQ, packing details, lead time, payment terms, and shipping cost estimate.

Yes. Our pricing is tiered based on order volume. The larger your order, the better the unit price. We also offer annual contract pricing for clients who commit to regular purchases. Additionally, if you combine multiple product categories in one shipment (e.g., tires + auto parts), we can offer bundled pricing discounts. Please mention your estimated annual volume when requesting a quote so we can offer the most competitive pricing.

By default, our standard quotations are FOB (Free on Board) Chinese port, which means they do not include international shipping. We can also quote on a CIF basis (including ocean freight and insurance to your destination port) if you prefer — just specify your destination port when requesting the quote. For DDP (door-to-door), freight and customs costs are added to the product price.

We implement a multi-stage quality control process:

1. Factory Audit: We only work with ISO 9001-certified factories that pass our initial supplier audit.
2. In-Production Inspection: For large orders, our QC team inspects products during manufacturing.
3. Pre-Shipment Inspection (PSI): A final inspection is performed before loading. We provide photo/video documentation as standard; SGS third-party inspection is available on request (fee applies).
4. Load Supervision: We monitor container loading and provide a Container Loading Report (CLR) for sea freight shipments.

Warranty coverage by product:

• Tires: Manufacturer's warranty against material defects (typically 3–5 years or useful life, whichever is shorter). Warranty does not cover damage from improper installation, road hazards, or overloading.
• BYD EV Parts: 12 months warranty on electrical components. Battery modules: 12 months or 20,000 km, whichever comes first.
• Sinotruk HOWO Parts: 6–12 months warranty depending on the component (engine parts: 12 months; wear items like brake pads: 6 months).

Warranty claims require photos/videos of the defect and return of the faulty item (or samples of faulty batch) at buyer's cost if outside China.

If you receive items that are wrong, defective, or significantly different from what was ordered:

1. Contact us within 7 days of delivery with photos/videos of the issue
2. Our quality team will review the claim within 48 hours
3. Resolution options: replacement shipment in the next order (most common), credit note for the defective items, or refund for verified manufacturing defects

We take quality claims very seriously and have maintained a 96% repeat order rate because we resolve issues fairly and promptly. Prevention is our priority — hence the rigorous pre-shipment inspection.

Yes. We provide:

• Installation guides for BYD/Sinotruk spare parts (PDF and video format)
• Product specifications and compatibility charts for all parts
• WhatsApp technical support — our team can answer technical questions within a few hours
• Manufacturer contact — for complex technical issues, we can connect you directly with the factory engineer

For all products, we provide complete English documentation including user manuals, installation guides, and technical specifications.

Once your goods are shipped, we provide:

• Bill of Lading (B/L) or Air Waybill number for tracking on the carrier's website
• Container tracking link for sea freight shipments
• Regular updates via WhatsApp at key milestones: departure from China, arrival at transit port, arrival at destination port
• Full document package sent digitally (scanned originals) within 3 days of vessel departure, with originals couriered to your address

We stay in communication with you throughout the entire logistics journey until your goods arrive safely.